Policies
Your Privacy Rights
Our Commitment to Privacy
Protecting your privacy is important to us. This privacy policy explains how Mail Road collects, uses, and safeguards information you provide to us, as well as general, non-personal information that is automatically collected from our website.
Please read this privacy policy carefully. By visiting and using the features on this website (including Mailing List signup, placing orders, etc.), you agree to this privacy policy.
Please do not hesitate to contact us with any questions about how we use and store your personal information, at info@mailroadwines.com.
Summary of Your Rights
For your convenience, below is a non-exhaustive summary of the rights you have in this policy.
- We do not and will not sell your data to anyone. We share your personal information only with certain of our service providers, when necessary, to carry out our business with you.
- You may opt out of receiving emails or the use of your personal data by us for our own direct marketing purposes. To opt out of the use of your personal data for this purpose, contact us at info@mailroadwines.com. Please note that those who opt out of our emails will no longer receive notices of allocations, releases, special events, and/or offers.
- Our ecommerce service providers use your data to facilitate sales transactions, but they cannot use your personal information for their own direct marketing purposes.
- You can manage your personal information in your Account. If you would like us to delete your information or account, contact us at info@mailroadwines.com.
- We use cookies to make our website work and to enhance your experience, as well as for our marketing purposes. You may manage your cookies, ‘Do Not Track,’ and similar technologies by accessing your browser’s preference/settings menu. If you reject cookies, this website may not work fully and you will not be able to place orders online.
For further details, exceptions, and legal obligations that apply to the above items, please continue reading.
Notice of Collection
Who is Collecting Your Data
Mail Road controls the data that is collected on this website. Contact us anytime with questions at info@mailroadwines.com.
What Information We Collect
We collect and store certain personal information about you in order to provide you with products and services. This information includes your email, other personal contact information, and billing and delivery addresses. We collect this information when you provide it to us directly. Additional information is gathered from your devices automatically, as discussed in the Cookies section below.
Why We Collect Your Information
We collect your information to manage our relationship with you and send you communications, and for a number of our other business purposes, including the following:
Age Verification
You must be of legal age to use this website or to purchase any alcoholic beverage. If you wish to purchase any alcohol-containing beverage from us, you may be required to provide personal information sufficient to verify that you are over 21 years of age.
Transactions
We are required to collect and provide your information to certain of our service providers in order to process your orders, deliver your purchases to you, store your data, and manage email addresses, as discussed below.
Marketing
We also use the information we collect for our own marketing purposes. If you would like to opt out of our use of your information for our marketing purposes, or to be removed from our email list, you may contact us at info@mailroadwines.com. Even if you opt out, we may still send emails to you concerning specific transactions or other non-marketing related messages. We do not permit our service providers to use personal information gathered through our website for their marketing purposes. Nor do we provide your personal information to any third parties for their own direct marketing purposes.
Website Analytics
We collect some basic and anonymous non-personal information about site visitors and their browsers. For example: what type of browser and operating system they are using, how long they remained on our website, and what pages they looked at while here. This information helps us understand how visitors browse our website, so that we can make their shopping experience better. We do not make any efforts to identify you from this non-personal information.
How Long We Keep Your Information
We will retain your information for as long as your account is active or as necessary to provide you services and to maintain a record of your transactions for financial reporting and compliance purposes. We will keep your order history on file indefinitely so that we can always provide you with information on what you ordered previously unless you ask us to delete it.
How to Access or Delete Your Data
If you have created an account on our website, you can access or delete your personal information in the Account section. You can also contact us at info@mailroadwines.com. However, we may no longer be able to sell you our products if you ask us to delete information showing that you are of legal age or are in a location where it is legal for us to sell to you.
How to Delete Your Account
If you would like us to delete your account, please contact us at info@mailroadwines.com. Note that even if you request deletion, we may continue to retain and use information as may be authorized or necessary under California Law. In order to ensure protection of your information from fraudulent requests, we will require that you provide us with additional information to verify your identity should you wish to access or delete your data. For your protection, in the event the requisite verification is not satisfied, we may deny the request for access to your account data or to delete your account.
Protecting Your Information
Any sensitive information (such as credit card number) that we collect from you is encrypted. We make every effort to ensure that any data that we store about you is kept behind a secure firewall and is not accessible to the public in any way.
Please note: Although we use our best efforts to protect the security of your information and our system, and we have agreements in place with our service providers requiring them to do the same, no transmission via the internet or storage of data can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our website. Therefore, you assume that risk by using this, or any other website.
Additionally, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices and personal records in your home, office, etc. Mail Road is not liable for any damage that may arise due to the release of information from your own computer, phone, other digital devices, or other personal records.
How We Share Your Information
We work with service providers and third parties to assist us to fulfill our sales and services to you and to process your data. Those third parties include shipping companies, data hosts, credit card processors, and email management companies, which host our databases, ship orders, process credit cards, bill users for goods and services. We require all such service providers and third parties to keep any information they receive confidential, maintain the privacy of all our customers, and to use any customer information solely to provide services on behalf of us and you.
From time to time, we may also employ other companies and individuals to perform services, such as to maintain and operate the website, and to maintain certain features on the website. To such parties, we may disclose non-personal information such as traffic patterns and website usage data.
We also may employ service providers and third parties to analyze our sales data for internal purposes, in which case we may disclose information to such parties such as the wines purchased, the location of shipment, and the frequency of purchases. We may also enlist a service provider or third party to assist with marketing and sending member emails, in which case we will provide these third party vendors only with member email addresses. Again, we require all such service providers and third parties to keep any information they receive confidential, maintain the privacy of all our customers, and to use any information provided for services on our and your behalf.
This site may contain links to other websites, for example when we are sharing information about an event venue. We are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each site that collects personally identifiable information.
Cookies
Our website uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. Cookies also store some of the information you’ve given us so that you don’t have to reenter it each time you visit this website. Cookies tracking user behavior on the website also allow us to make improvements to the site.
Most browsers are initially set to accept cookies. You may manage how your browser handles cookies and related technologies by adjusting your browser’s security and privacy settings. If you reject, block or delete cookies, you may not be able to use particular features of this website or take full advantage of features offered on the site, and you may not be able to place an order on the site.
Do Not Track Signals
Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our website not to collect tracking information. This site does not track information from users through cookies if a “do not track” signal is received.
Data of Minors
This website is not directed at minors and our products cannot be accessed by persons who do not verify that they are of legal drinking age. As a result, we will not knowingly collect information from minors of any age in the U.S.
Protecting the privacy of children is very important to us. If we learn that we collected the personal information of a minor, we will take steps to delete the information as soon as possible. If you believe we have inadvertently collected the personal information of your minor child, please contact us at info@mailroadwines.com so that we may delete this information.
Legal Disclaimers
Judicial Proceedings
In addition to the use of your personal information as described above, we reserve the right to disclose your information as required by law when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Geographical Application
As set forth above, this Privacy Policy is governed under the laws of California and the United States. Residents of the European Union may have certain additional rights, including the ability to request corrections to your personal data, which we will recognize if you contact us at info@mailroadwines.com.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time. We may periodically revise this privacy policy without notifying you of the changes. It is up to you to consult this page to become aware of the changes.
If you have any questions about this policy, you can reach us at info@mailroadwines.com.
Updated September 19, 2022
Terms & Conditions
General Terms and Conditions
Your use of this website, whether on desktop, mobile, or other platforms, as well as your interactions with our various social media channels, is expressly subject to the following Terms of Service and Conditions. If you do not agree with any of these Terms and Conditions, do not access this site or interact with our social media channels.
Website Use Agreement
Your use of this website shall be deemed to be your agreement to abide by the following Terms and Conditions. These may be updated by Mail Road at any time with or without notice to you. Your continued use of the website following any such change shall be deemed to indicate your acceptance of any modifications to these Terms and Conditions.
By using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.
Mail Road reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Errors & Omissions
This website may contain unintentional inaccuracies or errors for which we expressly exclude liability. For example, we make every effort to ensure that our product database is accurate. Occasionally, however, our listed prices, bottle sizes or quantities may be incorrect. Mail Road shall be held harmless for any such errors but will make every possible effort to contact customers who have already placed orders, alert these customers as to the price discrepancy, and accommodate any requested order adjustments.
Tangential Websites
From time to time, this site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse any other website(s). We have no responsibility for the content of linked website(s).
Observance of Local Laws
Access to winery websites may not be legal by certain persons or in certain countries. You as the site user are responsible for compliance with applicable local laws. Your use of this website and any dispute arising out of such use is subject to the laws of the United States.
Intellectual Property
This website contains material owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance, and graphics. Our trademarks, including graphics, logos, page headers, button icons, scripts, and service names, may not be used in connection with any product or service that is not Mail Road’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits this brand. You may not use our logo or other proprietary graphics without express written permission.
License and Site Access
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. You may not download (other than page caching) or modify this website, or any portion of it, except with express written consent of Mail Road. This website or portions thereof may not be appropriated or reproduced for resale or other commercial use without express written permission. This includes any use of data mining, robots, or similar data gathering and extraction tools.
You may not frame or utilize framing techniques to enclose our trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other “hidden text” utilizing the Mail Road name without our express written consent. Any unauthorized use terminates the permission or license granted by Winery.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to our home page so long as this link does not portray Mail Road or its products or services in a false, misleading, derogatory, or otherwise offensive matter.
Legal Requirements
We do not knowingly sell alcohol to persons under the age of 21. By using this website, you affirm and acknowledge that you are over the age of 21, that the person placing the order and receiving a shipment of alcoholic beverages from the winery is over the age of 21, and that receipt of shipments containing alcoholic beverages requires the signature of a person 21 years of age or older who is not intoxicated. You also agree that any alcohol purchased from Winery is intended for personal consumption and not for resale.
If you do not agree with these conditions of use, please do not use this website. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, Mail Road shall have the right to take action against you or seek indemnification from you for any suit to which Mail Road may be subject to the full extent allowable by law.
As required by the Communications Decency Act of 1996, Mail Road hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content that may be harmful to minors.
Drink Responsibly
Mail Road does not condone excessive or irresponsible alcohol consumption and is committed to promoting the responsible advertising of our products.
Social Media Rules
Mail Road enjoys engaging with customers via our social media channels. We require that any customers wishing to post on our social media feeds adhere to the following rules:
- You must be 21 or over to visit or post on our social media feeds. Do not post photos of, or otherwise feature or reference, any individual under the age of 21.
- Any communications regarding our products must not encourage or depict excessive consumption, underage drinking or misuse of our alcohol products.
- We reserve the right (but not the obligation) to remove any posts or content for any reason, including those that we deem offensive, inappropriate, or unacceptable.
- We do not regularly review posted content and cannot take responsibility for any content posted by you or any third party.
- Do not post any content that is derogatory, disparaging, promotes bigotry, is abusive or threatening, vulgar or obscene. Treat others fairly and with respect. Nudity and sexually explicit content is not permitted.
- Follow the Law. Illegal activity or discussions encouraging illegal activity will not be tolerated.
- Don’t Infringe. Do not use images or other items unless you have the right to – this means, don’t post photos, images, logos, songs, text or other content that you don’t own or have the right to use.
- Respect Privacy. Do not post or solicit anyone’s name, phone number, address, email address or other personal information. Don’t spam or transmit junk mail.
- Abide by the terms of use of the social media platform.
By using this website, you agree to be bound by the Terms and Conditions above. If you have any questions about these Terms and Conditions, please contact us at info@mailroadwines.com.
